Data Protection & Your Rights
This Privacy Policy explains how starph collects, uses, stores, and protects the personal information of Filipino players who access our platform at starph.biz. We are committed to handling your data with transparency, care, and full respect for your rights under applicable Philippine law. By registering or using our platform, you agree to the practices described in this policy. Please read this document carefully — it forms part of our overall Terms and Conditions.
What We Collect & How We Use It
When you create an account or use the starph platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We only collect data that is relevant and proportionate to the purposes described in this policy, and we do not collect more than we need. All data collection is conducted in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
When you register on the starph platform, we collect your full name, date of birth, nationality, and a valid government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years. This information is required by Philippine gaming regulations and is used solely for account verification, fraud prevention, and compliance with anti-money laundering obligations. We store this data securely using industry-standard encryption and access controls, and it is never shared with third parties for marketing or commercial purposes. You may be asked to provide updated identification documents if your account undergoes a periodic review or if our compliance team flags a concern. Failure to provide accurate identification information may result in account suspension or the withholding of withdrawal requests until verification is completed.
We collect your email address, mobile number, and chosen username when you create your account, as these are essential for account access, communication, and support. Your contact details are used to send you account-related notifications such as transaction confirmations, security alerts, and responses to support enquiries — we do not use them to send unsolicited promotional messages without your consent. You may update your contact information at any time through your account settings, and we recommend keeping these details current to ensure uninterrupted access to your account. If you opt in to receive promotional communications, you may withdraw that consent at any time by updating your notification preferences or contacting our support team. We retain your contact information for as long as your account remains active and for a reasonable period thereafter as required by applicable law.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information including your preferred payment method, transaction reference numbers, and account details associated with your chosen payment provider. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, regulated payment gateways that comply with applicable financial security standards. Transaction records are retained for a minimum period as required by Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute, fraud investigation, or regulatory audit. If you request a withdrawal, we may ask you to confirm that the destination account belongs to you, in line with our anti-money laundering obligations. All financial data is treated with the highest level of confidentiality and is accessible only to authorised personnel on a strict need-to-know basis.
When you access the starph platform, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session activity logs. This data helps us maintain platform security, detect unusual or suspicious activity, and improve the overall performance and reliability of our services for Filipino players. We also collect gameplay data such as game history, session duration, and wagering patterns, which may be used to support responsible gaming monitoring and to personalise your experience on the platform. Technical data is stored securely and is not linked to your personal identity for advertising purposes. You may request a summary of the usage data we hold about you at any time by contacting our support team at the email address provided in the footer of this page.
Your Rights & Our Commitments
Under the Data Privacy Act of 2012 and other applicable Philippine regulations, you have specific rights regarding the personal information we hold about you. starph is committed to upholding these rights and making it straightforward for you to exercise them. If you have any questions about your data or wish to make a request, please contact our support team using the email address listed in the footer of this page.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe as required by law. Your request can be submitted via our support email.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your account settings, or contact support for more complex amendments.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Account closure requests will be processed promptly by our support team.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider of your choice.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines as required by law, without undue delay.
starph does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary and under strict contractual data protection obligations. All third-party service providers we work with are required to handle your data in accordance with applicable Philippine data protection law and our own privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of starph, our players, or the public. We will never share your data with third parties for advertising profiling or behavioural targeting without your explicit, informed consent.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including financial record-keeping and anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you close your account, we will begin the process of removing your personal data from our active systems, though certain records may be retained for the legally required minimum period. You may request information about the specific retention periods applicable to your data by contacting our support team. We review our data retention practices regularly to ensure they remain proportionate and compliant with current Philippine data protection requirements.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer on the starph platform. When we make material changes, we will notify registered users through the platform or via the contact details associated with your account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.
Questions About Your Data?
If you have any questions about this Privacy Policy, want to exercise your data rights, or need help with your starph account, our support team is ready to assist. You can also visit our FAQ page for quick answers to common questions about account management and data protection.